Terms and conditions of your booking, please read the following terms & conditions of sale before ordering service from cocktails caterers by purchasing services from cocktails caterers as the client you agree to these terms of sales
These are hours agreed booking time for all members of staff unless pre agreed, Overtime can be agreed on the night with staff in charge of the event should the client wish to extend the service at an agreed hourly rate
Venues, Power requirements, it is the responsibility of the client to make sure venues have the required power supplies and necessary safety measures in place
It is the responsibility of the client to make sure the required facilities are in place unless pre-arranged with cocktails caterers. i.e. – sufficient room for staff to work in, adequate surface, health and safety requirements met, proper ventilation, fire exits
All quotations (verbal or written) will be available for 10 days only from the date of enquiry. We cannot guarantee that the date will be available after these days, cocktails caterers bookings are first come first serve basis. To confirm and hold booking, the client must provide 20% deposit and the final balance due 7 business days before the event unless otherwise agreed prior to booking and stated in writing.
Cocktail Caterers will always quote an ideal number of bar staff required, bars, equipment, items required for each client based on the service booked to ensure each event runs smoothly with the highest standard of services, if the clients request to change any of the items or Service booked on the quote such us number of staff and/or bars, cocktail, timings, service plan , menu ,ingredients or items Cocktail caterers will not be liable for any responsibility for the overall success of an event.
The client is responsible for the behaviour and conduct of their guest,
Any aggression, offensive comments, discrimination or abuse directed towards our staff will not be tolerated, aggressive or abusive behaviour will result in immediate termination of the services and no refund paid and termination of all direct contact with the customer or service user
20% Deposit is Non refundable
The client is responsible for ensuring that their delivery and collection instructions are consistent with parking restrictions. We Cocktail Caterers reserved the right to pass on the client the cost of any fines incurred due to wrong or incorrect instructions. Parking is required for all events and must be provided by the client.
Loss or Breakages
Any loss or breakages of hire equipment such us Bar will be the responsibility of the client and must be paid in full within 3 days of the event. Glassware is also included in the hire of equipment and is subject to the same conditions.
Equipment, once sited, will not be moved, Ensure that you advise our staff accurately where you want them set up, the client must not interfere with or adjust the equipment in any way.
The Client is responsible for the safe custody of hire equipment of cocktail caterers from its arrival on site, venue until its removal. In the event of any damages caused by participants to property or hire equipment of cocktail caterers, the client will be charged the full replacement cost.
When hiring bars , the client must ensure that the floor surface are completely flat , failure to do so will result in the bar units being uneven and the units not lining up .
In the event of a cancellation, We Cocktail Caterers require notice (verbal or written) 14 days before the date of the event. Failure to do so will result in a 100%, non-refundable service charge.14 day notice period required from customer / Client for any cancellation or change of service, any payment made is not refundable after this period .it is the responsibility of the client to check the service they have requested and booked. We will not be responsible for any change of service or items by the customer.
In the event that we cocktail caterers are not able to provide service as agreed due to circumstance out of their control ( such us weather conditions, transport problems ect,) they will not be held responsible for any loss , cancellation or delay.
We aim to provide a highly professional services as per our booking agreement and we will not be held liable for the success / non –success of an event.
Any Cancellation made by the client or customer after the commencement of the service booked will result in a 100% non – refundable service charge.
In the event that specific item ( drink) is overly popular during the course of service, Cocktails Caterers may run out of stocks for that particular drink, and that, in such circumstance, Cocktail Caterers will not be held responsible for not being able to serve that specific drink for the remainder of service.
For our Unlimited Drinks packages / all-inclusive package an unlimited number of cocktails, Drinks will be produce in accordance with the capability of the bartenders/bar staff within the timeframe agreed. The staff reserve the right to stop the service if is believed an abuse of alcohol is taking place. We understand of course that not everyone drinks cocktails and so it is for this reason that we also make sure to carry a small selection of beers, wines and spirits for those with different tastes; quantities can be vary depending on the size of each event. Shots and straight spirits are strictly not included in this package unless previously agreed upon by both parties.
For our unlimited drinks service , we will do a head count before and during the service , if you fail to provide correct information i.e. numbers of your guest booked for our unlimited drinks service ,if the numbers of guest are higher then what you original booked we reserve to stop and terminate the service immediately ,furthermore we will not be liable and responsible should we decide to terminate the service, no payment will be refunded , we will also charge you for any extra numbers of people ( payment to be made in cash full amount)
Any alcohol abuse and will not be tolerated.
If customer provides any wrong details, information regarding the service booked this will affect the service booked and we will not be held liable or responsible should we fail to provide the service agreed. Cocktails caterers is a group of collective London’s finest bartenders, working as self-employed we are responsible for our own tax & national insurance contributions